FREQUENTLY ASKED QUESTIONS (FAQ)
1. Do I need a reservation?
We strongly recommend placing a reservation to avoid disappointment of table unavailability upon walk-in.
To place a reservation, click here
Should your desired date and time not be available, please feel free to contact our Guest Relations Team via WhatsApp message or call us directly at +65 81238484, or email us at enquiry@thealkaffmansion.sg
2. What are your operating hours?
Our operating hours are as follows:
Sunday to Thursday: 5:00PM – 11:00PM
Friday to Saturday: 5:00PM – 12:00AM
Live Band: Friday and Saturday 7:30PM to 10:30PM
Kindly advise us of your preferred booking date, as there may be private events scheduled. We will be happy to check and confirm availability for you.
3. How do I get to Alkaff Mansion? Where is the nearest carpark?
Via MRT:
Alight at Telok Blangah MRT, bus 120, 3 stops (alight at blk 70b) and 11mins walk to Alkaff Mansion
Alight at Redhill MRT, bus 145, 6 stops (alight at blk 1) and 12mins walk to Alkaff Mansion
Via Taxi/Grab: We recommend selecting “Alkaff Mansion main entrance” as your drop-off point. Upon alighting, walk up the stairs
For Parking: Parking is available at Car Park 2, alternatively, next nearest car park is at Car Park 1.
4. If I am celebrating a Birthday or Anniservary, will there be anything done for us?
For special occasions, we will arrange a special treat for you, and we hope it adds a little extra sweetness to your experience with us.
5. Can I bring my own cake?
Please let us know in advance if you plan to bring your own cake. Kindly note that we do not have the facility to store large sized cakes in-house. We would appreciate it if you would be able to provide us with details, such as size and type of cake that you are bringing in and our team will advise you accordingly.
6. Can I bring balloons?
Light, non-extensive balloons are welcome for our dining. However, large installations or elaborate décor may not be permitted due to space constraints and to ensure the comfort of all diners. Please feel free to share any sample references via WhatsApp, and our team will be happy to advise accordingly. No confetti or any form of open flamed decoration due to safety & hazard issues.
7. Can I be guaranteed on seat request?
Table requests are subjected to availability upon making reservations/requests.
8. What happens if it rains?
In the event of rain, we will try our best to accommodate your reservation indoors, subject to table availability at the point of time.
9. Do you have any Private Dining Rooms?
We do not have private dining rooms at Alkaff Mansion. However we do have partial & full cordoned off areas with a minimum spend. Kindly contact our Guest Relations Team at +65 81238484 for more information.
10. Can I host Private Events at Alkaff Mansion?
For full venue buyout and/or 31 guests or more, please contact our dedicated Sales Team at enquiry@thealkaffmansion.sg for more information.
11. Are there any Food & Beverage Policies I need to note?
Prices and menu items are subject to seasonal changes and at the discretion of Alkaff Mansion. Please be advised that dietary menus are available upon request.
Prices are subject to 10% Service Charge and Prevailing Government Taxes.
No outside food, with the exception of cakes, is allowed within the venue premises.
Corkage charges applies for bringing own alcoholic beverages:
Wine: $40++
Sparkling: $80++
Spirit: $120++
12. What is your Reservation Policy?
By providing your personal data here, you have agreed that 1-Group may collect, use and disclose your personal data, for providing seat reservations and providing marketing materials that you have agreed to receive in accordance with the Personal Data Protection Act 2012.
Reservation with Deposit
– Cancellations can be made via the confirmation email or WhatsApp us at +65 81238484 at least 48-hour in advance.
– To cancel, simply click the ‘Cancel Reservation’ button in your confirmation email.
We reserve the right to adjust the cancellation grace period for festive periods or special occasions.
13. Will I get complimentary parking coupons?
All our parking areas are free, do note that this is a shared public car park.
14. Do I need to commit to a minimum spending?
Minimum spending applies to group bookings for partial/full cordoned off areas.
For more information on group bookings and offerings, WhatsApp us at +65 81238484 and our team will be happy to assist.
15. Can I take photos within the dining space and/ or venue?
Yes! Photos are permitted for personal use only – please tag us on IG/FB at @1918bar.sg. We would love to see your shots! Please be mindful of those around you who may not want to be photographed. No tripods/lighting or selfie sticks are allowed due to safety concerns. Large format lenses, bulky cameras, and drones are strictly not allowed unless previously approved by management.
Please be aware that photography, filming and/or recording will intermittently take place in the public areas of Alkaff Mansion. This content may be used for promotional, marketing or advertising purposes, including publication on websites and social media platforms. By entering the venue, you consent to being photographed, filmed and/or recorded, and for 1-Group to utilise your image and likeness for the stated purposes without any compensation to you. If you do not wish to be featured in group or candid shots or recordings captured by our designated photographers or videographers, please remove yourself from the frame.
Contact our Marketing team at marketing@1-group.sg in regards to photo or video shoots intended for media or commercial purposes.
16. Do you have a menu for kids?
Yes we do provide meals that are suitable for kids. Please check with our team members for recommendations.
17. Can your menu cater to all dietary restrictions?
We kindly request to indicate any dietary restrictions at the time of booking. You may also contact our Guest Relations Team at +65 81238484 for any special dietary menus.
Additionally, our friendly service staff will provide recommendations at the table to best cater to any dietary restrictions.
18. What are 1918 Heritage Bar’s dining tables like? (E.g. round/ rectangle/ high/ low)
Wildseed Cafe at The Alkaff Mansion offers a variety of dining tables and seating options across different areas
Indoor – Rectangular tables up to 24pax
Outdoor terrace area, long table up to 24pax
Cordon off area (Floral room up to 12pax)
Each section provides a unique atmosphere, from casual drinks and socializing to family-friendly and semi-private lounging, so you can pick the perfect spot for your occasion.
19. Is the restaurant halal?
While we are not a halal-certified restaurant, we do offer a selection of dishes that do not contain pork or lard. If you have specific dietary preferences or requirements, our team will be happy to advise on suitable menu options and assist where possible.
20. What are your cancellation policies?
We kindly ask that you inform us if you are unable to make your reservation. There are no cancellation fees; we just request that you let us know prior to your booking.
21. Is there an Age Restriction I need to note?
1918 Heritage Bar offers family-friendly dining, where guests of all ages are welcome.
22. Are there any Dress Code I need to note?
There is no dress code at 1918 Heritage Bar. Guests are welcome to dress comfortably and enjoy the experience.
23. What are your corkage fees?
Please find our corkage fees for reference:
Wine $40++
Champagne $80++
Liquor $120++
Alternatively, it will be 1-for-1. You may purchase our house wine and the corkage fee will be waived off.
24. Is Alkaff Mansion accessible for the handicapped?
We strive to create an environment that is accessible to everyone, including guests with disabilities. Our venue is accessible by wheelchair, we do recommend informing our reservations team upon making a booking.
25. Are you a pet-friendly venue?
Yes we are pet-friendly for outdoor seatings
26. Are there any special events or promotions going on?
Please follow our facebook or instagram at @1918bar.sg to checkout on the latest events or promotions.
27. Can I purchase a gift voucher in advance?
You may purchase 1-Group Gift cards via link below.
Website: https://rewards.1-group.sg/cards
Gift Cards can be utilized across all dining concepts under 1-Group. We look forward to future opportunities to serve you and your guests soon!
